This page explains our warranty coverage and recommended care practices for Mate Luxury Fittings products. Warranty benefits are in addition to your rights under the Australian Consumer Law (ACL).

1) Warranty overview

Our warranty covers manufacturing defects in materials and workmanship under normal residential use, subject to the exclusions in this page. Warranty periods can vary by category, finish, and component type (for example, mechanical parts vs electronic components). Please also refer to the product page, invoice, packaging, or any warranty card included with your order for product-specific terms.

2) Warranty periods by category

The warranty periods below are our standard guide and can be updated at any time. The exact period applicable to your item is the period shown on your product page or invoice (if different).

3) What is covered

Subject to the exclusions below and to the extent permitted by law, our warranty generally covers:

4) What is not covered

To the extent permitted by law, warranty coverage generally does not include:

5) How to make a warranty claim

If you believe there is an issue with a product, contact us as soon as possible. We will guide you through assessment and the appropriate remedy.

What you will need

Claim steps

6) Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Our warranty benefits are in addition to other rights and remedies you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7) Care and maintenance

Correct cleaning and maintenance protects your finish and extends product life. Most damage to plated or coated finishes is caused by harsh chemicals, abrasive tools, and leaving moisture or residue on surfaces.

General care rules (all products)

Care by finish and material

Care by category

8) Installation and usage notes

9) Spare parts and servicing

Some products include serviceable components (for example, cartridges, seals, washers, rollers, or lock mechanisms). Where parts are available, we may assist with replacement parts or servicing guidance. Availability can vary by model and production run.

10) Contact us

For warranty claims, questions, or care advice:

• Email: info@luxurybymate.com
• Address: Unit 5 22-30 Wallace Avenue Point Cook 3030 Australia
• Phone:1300 321 412

This Warranty & Care page is general guidance. Specific products may include additional written warranty terms, installation requirements, or care instructions.