Order Processing

• All orders placed on mate luxury fitting must be paid in full at the time of checkout.
• Once your order is confirmed, our team begins processing it for shipment.
• Processing times may vary depending on stock levels and order volume — please allow 1–3 business days for standard processing before shipment.

Where We Ship

Luxury By Mate ships products to domestic and international destinations (depending on your selection at checkout and shipping options available on the website). Shipping availability and fees will be displayed at checkout.

Shipping Methods & Timing

We offer a range of delivery options tailored to your needs:

Standard Delivery

• Reliable delivery via courier partners.
• Estimated delivery times vary based on location and shipping option selected at checkout.
• Transit times could vary depending on destination, courier, and local conditions.

Express Delivery

• Faster delivery options may be offered depending on your location.
• Estimated delivery timelines will be shown at checkout if express options are available.

International Shipping (if available)

• International orders (outside the country shown at checkout) may be shipped via international courier partners.
• Additional customs duties, import taxes, or fees may apply at the destination country and are the responsibility of the recipient.

Shipping Costs

Shipping costs depend on several factors:

• Order value: Free or reduced shipping may be available for orders above a specified threshold (if offered).
• Package weight and dimensions: Larger or heavier items may incur higher shipping charges.
• Destination: Domestic and international destinations have different rates.

All shipping fees will be calculated and displayed during checkout before payment is completed.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email .
• If you do not receive shipping email notifications, check your spam/junk email or contact customer care.

Delivery & Acceptance

• A signature may be required upon delivery.
• Please ensure an adult or authorized person is available to receive the package at the delivery address.
• If you are unavailable to accept delivery at the scheduled time, most couriers will leave a notification with instructions for re-delivery or pick-up.

Damaged or Missing Items

• Inspect your shipment upon arrival.
• If you notice visible damage, you may refuse the delivery or accept and immediately report the issue to our customer care team with photos and details.
• Claims for damaged, missing, or incorrect items should be reported promptly as per our Return & Refund Policy.

Important Notes

• Shipping times are estimates and commence from the date of dispatch, not the date of order.
• Delays caused by customs clearance, public holidays, weather, or unforeseen logistics issues are beyond Luxury By Mate's control.
• Once a package is delivered and signed for, responsibility for the goods passes to the recipient.