Our Products

Frequently Asked Questions

About Mate Luxury Fitting

Who is Mate Luxury Fitting?

Mate Luxury Fitting is a premium brand specializing in luxury architectural hardware and fittings for homes and commercial spaces. Our extensive range includes bathware, bathroom accessories, door lever sets, cabinet hardware, kitchen sinks, and designer hardware crafted to elevate everyday spaces.

Do you have a retail store or are you only online?

We operate primarily online through our website, offering a curated catalogue of premium fittings and hardware with convenient ordering and support.

Products & Ordering

Can I buy products online?

Yes! You can browse our product range and place orders directly through the luxurybymate.com website. We strive to make shopping online simple and secure.

What product categories do you offer?

We offer a wide variety of premium fittings, including:

Can I modify my order after purchase?

If you need to change or update your order, please contact our support team as soon as possible. We'll do our best to accommodate changes before the order is processed for dispatch.

How do I track my delivery?

Once your order is dispatched, you will receive tracking information via email so you can follow its progress until delivery.

Shipping & Delivery

Do you offer delivery?

Yes — we deliver to locations where shipping is available, and estimated delivery times will be shown during checkout.

Can I collect products from a showroom?

Currently, our products are sold primarily online. If you need assistance with viewing items or consultation, please reach out to our support team for guidance.

Account & Support

How do I create an account?

To create an account, click the Account icon on the top of our website and follow the prompts to register with your email address.

What if I forget my password?

Click Forgot Password on the login page and enter your registered email — we'll send a link to reset your password.

Returns, Warranty & Care

What is your returns policy?

If you receive an incorrect or damaged item, please contact our support team with photos and order details so we can assist with replacements or returns.

Do your products come with warranty coverage?

Many of our fittings come with manufacturer warranties. Specific warranties vary by product — check the product description or contact support for details.

How do I care for my fittings?

For the best longevity and finish retention: